How to Formally Resolve Problems at Work

If you have a problem at work that you cannot resolve informally, you have the right to raise a formal grievance. This triggers a process that your employer is legally required to follow.

The Grievance Process

A grievance is a formal way of raising a serious concern or complaint with your employer. The aim is to have the issue investigated and resolved internally. Following the Acas Code of Practice is the standard for a fair procedure.

• Why it's important: A formal written grievance creates an official record of your complaint. It forces your employer to investigate and respond in writing, and it is a necessary first step before you can take many types of claim to an Employment Tribunal.

• Our step-by-step guide: [The Grievance Survival Toolkit]

Your Right to be Accompanied

You have a statutory right to be accompanied by one person of your choice at any formal grievance or disciplinary meeting. This person can be either:

• A colleague.

• A trade union representative.

Your companion is allowed to address the meeting to put your case forward and can confer with you during the hearing, but they cannot answer questions on your behalf.

Templates to Take Action

Having a professionally structured letter is the best way to start the formal process.

• [Download our Formal Grievance Letter Template]

• [Download our Grievance Appeal Letter Template]

• [Learn more about Negotiating a Settlement Agreement]